KH
Kim H
1 reviews | Active since May 2012
26 Sept 2024, 13:33
Tantamount to *****!!!
Have ordered contacts from Eyesupply for the first and proabably last time. I ordered for delivery to be in Cape Town by Saturday and have been trying to track order on website with no response, eventually found an answer on WhatApp help that they are Awaiting stock from dupplier but thay took our money and confirmed delivery in 4 to 5 days - we will now have to make another plan - tantamount to *****!!!!!
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Replies (2)KH
Kim H's updateReviewer Update
04 Oct 2024, 09:56Update, I received assistance and Eyesupply came to the party and deivered the good on the date promise so I will upgrade my stars this time to 3 and try them again.
KH
Kim H's update04 Oct 2024, 09:56
Reviewer Update
Update, I received assistance and Eyesupply came to the party and deivered the good on the date promise so I will upgrade my stars this time to 3 and try them again.
EyeSupply's replyOfficial
05 Jul 2026, 20:30Hi Kim, thank you for the feedback and we're sorry your first order didn't go the way it should have. Being told about a stock delay after you'd paid especially with a delivery you were counting on is genuinely frustrating and we understand why it left you cross. The delay came from a manufacturer backorder on that prescription, which we unfortunately can't always see in advance, but we should have made it far easier for you to reach us and get a straight answer at the time. We've since improved both our delivery turnaround and how quickly we respond and we'd like to think the experience today looks very different. We're grateful to still have your family as customers, and we're always here if you need anything. The EyeSupply Team
EyeSupply's reply05 Jul 2026, 20:30
Official
Hi Kim, thank you for the feedback and we're sorry your first order didn't go the way it should have. Being told about a stock delay after you'd paid especially with a delivery you were counting on is genuinely frustrating and we understand why it left you cross. The delay came from a manufacturer backorder on that prescription, which we unfortunately can't always see in advance, but we should have made it far easier for you to reach us and get a straight answer at the time. We've since improved both our delivery turnaround and how quickly we respond and we'd like to think the experience today looks very different. We're grateful to still have your family as customers, and we're always here if you need anything. The EyeSupply Team