RB
Rishi B
1 reviews | Active since Oct 2021
08 Feb 2022, 17:36
Poor service from Eyesupply they a hoax
Extremely poor service, I ordered contact lenses on the 23rd Jan 2022 for my daughter. Paid in full and to date did not receive it nor able to get an update from them nor do they take any calls, do not answer emails, do not respond to a refund request, I am left with minimum options and want to avoid the legal avenue get my refund so we part ways. If anyone has any suggestions on this regard will greatly appreciate it. Thank you Rishi
Helpful (0)
Replies (3)0
Replies (3)
EyeSupply's replyOfficial
08 Feb 2022, 21:14Hi Rishi
We are extremely sorry with your experience so far.
Our phone lines are off due to our team working remotely & we have not received an email from you on our system.
However we will certainly always fulfill orders or refund customers in full if they request one.
A manager will be in touch with your first thing in the am to resolve this in full.
Apologies again and we will certainly solve this :)
We are extremely sorry with your experience so far.
Our phone lines are off due to our team working remotely & we have not received an email from you on our system.
However we will certainly always fulfill orders or refund customers in full if they request one.
A manager will be in touch with your first thing in the am to resolve this in full.
Apologies again and we will certainly solve this :)
EyeSupply's reply08 Feb 2022, 21:14
Official
Hi Rishi
We are extremely sorry with your experience so far.
Our phone lines are off due to our team working remotely & we have not received an email from you on our system.
However we will certainly always fulfill orders or refund customers in full if they request one.
A manager will be in touch with your first thing in the am to resolve this in full.
Apologies again and we will certainly solve this :)
We are extremely sorry with your experience so far.
Our phone lines are off due to our team working remotely & we have not received an email from you on our system.
However we will certainly always fulfill orders or refund customers in full if they request one.
A manager will be in touch with your first thing in the am to resolve this in full.
Apologies again and we will certainly solve this :)
RB
Rishi B's updateReviewer Update
08 Feb 2022, 21:41Thank you kindly for finally responding, I am more than willing to furnish you with a chain of emails as well as screen shots of your online query submission form since you not taking calls. In addition I also used your *** email address to no avail. As a recommendation go look into to query resolution process to validate that it is serving your customers optimally. There should certainly be another way to escalate issues besides having to turn to social media. Nonetheless herewith my email address *** same one used to raise the queries additionally my cell number ***, together with my order number :61869, alterative number *** looking forward to bring resolution, thank you
RB
Rishi B's update08 Feb 2022, 21:41
Reviewer Update
Thank you kindly for finally responding, I am more than willing to furnish you with a chain of emails as well as screen shots of your online query submission form since you not taking calls. In addition I also used your *** email address to no avail. As a recommendation go look into to query resolution process to validate that it is serving your customers optimally. There should certainly be another way to escalate issues besides having to turn to social media. Nonetheless herewith my email address *** same one used to raise the queries additionally my cell number ***, together with my order number :61869, alterative number *** looking forward to bring resolution, thank you
EyeSupply's replyOfficial
20 Apr 2022, 10:20Hi Rishi
We believe this has now been solved and your order delivered to you.
We apologise for any inconvenience caused.
Have a great day :)
We believe this has now been solved and your order delivered to you.
We apologise for any inconvenience caused.
Have a great day :)
EyeSupply's reply20 Apr 2022, 10:20
Official
Hi Rishi
We believe this has now been solved and your order delivered to you.
We apologise for any inconvenience caused.
Have a great day :)
We believe this has now been solved and your order delivered to you.
We apologise for any inconvenience caused.
Have a great day :)