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:Leon Ferris
1 reviews | Active since Feb 2014
01 Sept 2022, 07:17
Misleading advertising... EYE SUPPLY
This is the second time I ordered the exact same lenses and they did not have stock. Then they blame the supplier for not having stock. If you have a website that sells stuff, then you should have an inventory system that says the kind of lenses are not in stock. It should say that you will wait 2 weeks or four weeks if there is NO stock. I can then decide to take another brand that is in stock. My goodness... I need the stuff now. Not chit chatting about helping me in another way. Misleading advertising and now they sit with your money. Really! They first take your money and now they email you **** about step whatever is next. You can really improve on this. It is a HELL of an inconvenience. The last time I was about to go overseas and the same thing happened.
I was gonna give 1 star - when they have stock, you receive it in 2 to 3 days. And I am in an outlying area. So another star for that. Do better eyesupply. This is not service. This is TERRIBLE service. VERY disappointed!
Helpful (0)
Replies (2)0
Replies (2)
EyeSupply's replyOfficial
14 Oct 2022, 11:11Hi Leon
We are sorry to hear you are disappointed.
Unfortunately contact lenses come in over 24 000 unique codes per each brand of box of contact lenses. Suppliers therefore hold stock and determine the stock holding in the country. We are not able to sync with their stock holding for the country and cannot be 100% sure if products are in stock until we place the order.
We do mention this under shipping information should a backorder occurr.
We are more than happy to help you find an alternative solution with products in stock in the country, trials, or can refund you in full.
We sincerely apologise for any inconvenience caused.
Thanks :)
Shipping Information
We are sorry to hear you are disappointed.
Unfortunately contact lenses come in over 24 000 unique codes per each brand of box of contact lenses. Suppliers therefore hold stock and determine the stock holding in the country. We are not able to sync with their stock holding for the country and cannot be 100% sure if products are in stock until we place the order.
We do mention this under shipping information should a backorder occurr.
We are more than happy to help you find an alternative solution with products in stock in the country, trials, or can refund you in full.
We sincerely apologise for any inconvenience caused.
Thanks :)
Shipping Information
- Delivery times are usually within 1-5 working days*
- But we’ll do everything possible to make sure it’s even quicker depending on the availability status of each item
- Should CooperVision South Africa have no stock available then delivery times may be slightly longer
- Please note: due to the rarity of some multifocal scripts the supplier of CooperVision in SA do occasionally run out of stock
- In such cases, the above contact lenses go on back order and take 2-6 weeks for delivery
- You may contact us to find out if your lenses will be delayed prior to ordering
- Free shipping & returns, every time.
* Subject to manufacturer (CooperVision South Africa) availability
* Working days are Monday to Friday - 08:00 - 17:00
EyeSupply's reply14 Oct 2022, 11:11
Official
Hi Leon
We are sorry to hear you are disappointed.
Unfortunately contact lenses come in over 24 000 unique codes per each brand of box of contact lenses. Suppliers therefore hold stock and determine the stock holding in the country. We are not able to sync with their stock holding for the country and cannot be 100% sure if products are in stock until we place the order.
We do mention this under shipping information should a backorder occurr.
We are more than happy to help you find an alternative solution with products in stock in the country, trials, or can refund you in full.
We sincerely apologise for any inconvenience caused.
Thanks :)
Shipping Information
We are sorry to hear you are disappointed.
Unfortunately contact lenses come in over 24 000 unique codes per each brand of box of contact lenses. Suppliers therefore hold stock and determine the stock holding in the country. We are not able to sync with their stock holding for the country and cannot be 100% sure if products are in stock until we place the order.
We do mention this under shipping information should a backorder occurr.
We are more than happy to help you find an alternative solution with products in stock in the country, trials, or can refund you in full.
We sincerely apologise for any inconvenience caused.
Thanks :)
Shipping Information
- Delivery times are usually within 1-5 working days*
- But we’ll do everything possible to make sure it’s even quicker depending on the availability status of each item
- Should CooperVision South Africa have no stock available then delivery times may be slightly longer
- Please note: due to the rarity of some multifocal scripts the supplier of CooperVision in SA do occasionally run out of stock
- In such cases, the above contact lenses go on back order and take 2-6 weeks for delivery
- You may contact us to find out if your lenses will be delayed prior to ordering
- Free shipping & returns, every time.
* Subject to manufacturer (CooperVision South Africa) availability
* Working days are Monday to Friday - 08:00 - 17:00
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:Leon Ferris's updateReviewer Update
15 Oct 2022, 10:24Thank you for your reply. Appreciated. Whatever you explain here should be prominently displayed on your site so that customers are AWARE of this. Not find it out afterwards. Make them aware where products are displayed... that this is the case. PLEASE. the times I did get orders... they were swift and QUICK. I'll give you that. Or have a pop up window that explains this when you make a purchase that explains that this might be the case.
My point is this... I cannot order stuff (PAY FOR IT) just to find out that there is a backlog or some other kind of problem. Not all people can afford to buy lenses in advance.
My point is this... I cannot order stuff (PAY FOR IT) just to find out that there is a backlog or some other kind of problem. Not all people can afford to buy lenses in advance.
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:Leon Ferris's update15 Oct 2022, 10:24
Reviewer Update
Thank you for your reply. Appreciated. Whatever you explain here should be prominently displayed on your site so that customers are AWARE of this. Not find it out afterwards. Make them aware where products are displayed... that this is the case. PLEASE. the times I did get orders... they were swift and QUICK. I'll give you that. Or have a pop up window that explains this when you make a purchase that explains that this might be the case.
My point is this... I cannot order stuff (PAY FOR IT) just to find out that there is a backlog or some other kind of problem. Not all people can afford to buy lenses in advance.
My point is this... I cannot order stuff (PAY FOR IT) just to find out that there is a backlog or some other kind of problem. Not all people can afford to buy lenses in advance.