Horrible service

By far thee worst service I have ever received from them. I placed an order for a box of contact lenses, they accepted and a few days later I received an email telling me that the supplier does not have stock. The email said my order will only get delivered in 6 weeks. I asked for a refund, they promised to give me trials in the interim. Days later when I was waiting for these trials to be delivered, I was told I needed to pay R100 for delivery. This frustrated me as I am now incurring more cost, and this issue isnt my fault. Anyways, I still have not received my box of contact lenses, or the trials I was promised. They do not reply to emails, and will not even bother calling you to give you an update.