PP
Patricia P

1 reviews | Active since Sept 2020

11 Mar 2022, 08:54

BAD SERVICE

What terrible service. Ordered lenses two weeks ago, and up to date received nothing from them. They do not reply to emails , and there is no other way to contact them. Poor poor service. Would definitely NOT recommend them.

Here is my email sent to them two days ago:

Patricia Papenfus <***> Mar 9, 2022, 8:42 AM (2 days ago) to eyesupply.co.za

Good day,

Kindly please advise on the status of my order. It's been two weeks, and I still haven't received my order, or notification of when I can expect it.

Sorry to say, but this is not very good service.

Best regards.

0
Replies (2)
EyeSupply
EyeSupply's reply12 Apr 2022, 14:34
Official
Hi Patricia 

We are really sorry to hear about your experience! 

We have been following up with you but our emails seem to land in your spam folder. 

We will continue to follow up on your backorder and keep you posted.

Our customer service team has advised they have contacted you to resolve your matter. 

Please feel free to use our landline if you would like to contact us, ***. 

Thank you for your time 

Regards
EyeSupply
EyeSupply
EyeSupply's reply21 May 2022, 13:24
Official
Hi Patricia

We'd just like to follow up and ensure all was sorted for you here?

Thanks