Eye save optometrist
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
Eye save optometrist
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
100Very Likely
NPS Score
100
Recommended: Very Likely
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Pumeza M
1 reviews | Active since Mar 2026
20 Mar 2026, 16:50
Misleading information to get customer
I have been a customer of Truvision Optometrist for years. I am due for my new eye test and spectacles. First red flag, I didn't receive any reminder as they used to all these years. I called them and asked why why their WhatsApp contact number is no longer available on WhatsApp and still they went on and lie "Our WhatsApp number is still the same". I went ahead and book an appointment. To my surprise the name has changed to Eye Save. I got in there and asked "am I in tge right place?? Is this TruVision?" and again they continued "Yes we are it's just a name change!" and they have asked me "Are you a Truvision customer?? Dont worry we still have your file" after doing my eye test everything else is different the pricing the billing even the frames. When I enquire about it they said "We nolonger Truvision" I am not happy at all. I am soo frustrated with such misleading information I have been given by these people and they still going to put a claim to my medical aid for the eye test. Disgusting!! Poor Service!! Misleading and *****ing customers from the previous organization!!
Helpful (0)
|Replies (0)PM
Pumeza M
1 reviews | Active since Mar 2026
20 Mar 2026, 16:50
Misleading information to get customer
I have been a customer of Truvision Optometrist for years. I am due for my new eye test and spectacles. First red flag, I didn't receive any reminder as they used to all these years. I called them and asked why why their WhatsApp contact number is no longer available on WhatsApp and still they went on and lie "Our WhatsApp number is still the same". I went ahead and book an appointment. To my surprise the name has changed to Eye Save. I got in there and asked "am I in tge right place?? Is this TruVision?" and again they continued "Yes we are it's just a name change!" and they have asked me "Are you a Truvision customer?? Dont worry we still have your file" after doing my eye test everything else is different the pricing the billing even the frames. When I enquire about it they said "We nolonger Truvision" I am not happy at all. I am soo frustrated with such misleading information I have been given by these people and they still going to put a claim to my medical aid for the eye test. Disgusting!! Poor Service!! Misleading and *****ing customers from the previous organization!!
0
Replies (0)SW
Sade W
1 reviews | Active since Oct 2023
5 Feb 2026, 11:40
Grassy Park EyeSave
The Optometrist, Siraj and the rest of the team were amazing, I had such a horrible week prior to the visit, and when I went for my eye test from the 1st step to the consultation to having a enlighten and encouraging conversation. They provided me with Neaurolense which assisting my eyes on the best way.
Helpful (0)
|Replies (0)SW
Sade W
1 reviews | Active since Oct 2023
5 Feb 2026, 11:40
Grassy Park EyeSave
The Optometrist, Siraj and the rest of the team were amazing, I had such a horrible week prior to the visit, and when I went for my eye test from the 1st step to the consultation to having a enlighten and encouraging conversation. They provided me with Neaurolense which assisting my eyes on the best way.
0
Replies (0)