Express Airport Parking

I am absolutely appalled by the service of these people. Specifically Martin Basson. I took my car to them in September for a week. Upon collecting my car, I waited for over an hour, only to be told "oops, they bumped my car" The bumper has a crack in it now. I was told to contact them with whatever I needed to have it repaired. They have panel beaters that can collect my bumper, etc. I contacted them in the week to ask what the plan was. Every time I called I was promised that they would contact me about the repairs. Every time there was an excuse and they would contact me back. I contacted Martin Basson (the manager) each time and every time I was promised a call in return. Never received one!! We are now hesding towards the end of January, and I am STILL awaiting any sort of call back, even after my many calls requesting a reply.

I have now contacted him on his personal phone requesting a return call today and I got a reply with a threat that they are approaching their attorneys.

I have never experienced such appalling service from a company and I now still sit with a broken bumper that THEY damaged and absolutely no reply as to a solution to fixing it (even though they promised it). Please never ever use these people. If they damage your call, you will never get that repaired.

Martin Basson specifically has absolutely no customer skills and it as shocking, to say the least, that he is left to look after so many cars!