Your website does not explain your products I want

I'm listing this as a compliment as it it is just a query. I want to buy ID protection but your website does not explain what your products mean or can do, and neither can your call centre?! Please keep in mind I only want to get an SMS when there is activity/ queries under my ID number. Below is a list of your products with questions:<br> <br> <br> Main Product <br> Free CreditExpert Report - This I get and I requested one <br> Main Product <br> Monthly CreditExpert - Does this mean I get my credit rating report on a monthly basis? If so, is it the same as the free one I can request?<br> Add-ons <br> Credit Risk Rating - How does this work?<br> Detect - Why would I subscribe to detect ********** activity if, as below, Ill get an alert for this when it happens?<br> IDVerification - What verification. why would it get verified? By whom?<br> Alerts - See above, is this not the same as your Detect product?<br> Email/Fax - This is also confusing. Do I have to subscribe to this to get notifications of ********** activity on my ID number, or would I get it anyway if I subscribe to Detect or Alerts?<br> <br> Also, do you get notified of activity on your ID number by SMS is you want?<br> <br>