Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Experian SA draws sustained criticism across every service theme measured. Customers consistently report unreachable call centre lines, unanswered dispute emails and credit profiles that continue to show settled, prescribed or written off accounts as active. A recurring theme is that other bureaus correct the same information within days. Isolated praise exists for individual named consultants, but it is heavily outweighed by frustration over accuracy and responsiveness.
Top Strengths:
- •Customer Service & Professional Guidance: Customer Service & Professional Guidance (0.8) is the least weak theme, carried almost entirely by named consultants such as Lesego, Khangelwa Xele and David Makgoka, who customers describe as patient, thorough and willing to explain the dispute process properly.
Replied to 97% of negative reviews
Reply time on negative reviews: 141h 2m
TrustIndex
2.2
Ranking
#22
in Loans & Credit
Reply Time
139h 43m
NPS Score
-79
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 141h 2m
Nov '25 - Oct '26
Frequently Asked Questions About Experian SA
What do customers say about Experian SA?
Based on recent customer reviews, Experian SA draws sustained criticism across every service theme measured. Customers consistently report unreachable call centre lines, unanswered dispute emails and credit profiles that continue to show settled, prescribed or written off accounts as active. A recurring theme is that other bureaus correct the same information within days. Isolated praise exists for individual named consultants, but it is heavily outweighed by frustration over accuracy and responsiveness.
What is Experian SA's biggest strength?
Experian SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (0.8) is the least weak theme, carried almost entirely by named consultants such as Lesego, Khangelwa Xele and David Makgoka, who customers describe as patient, thorough and willing to explain the dispute process properly.
What are the most common complaints about Experian SA?
The most common complaint about Experian SA, based on Hellopeter's AI analysis of recent customer reviews, is Process Efficiency & Turnaround. Process Efficiency & Turnaround (0.7) suffers from disputes invalidated or cancelled with generic reasons, debt review clearance certificates sitting unactioned for months, and consumers being cycled between the website, the CBA portal, their debt counsellor and the credit provider.
How does Experian SA compare to other Loans & Credit companies?
Experian SA scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Agent Quality (1); their weakest is Communication (0.7). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is Experian SA trustworthy?
Experian SA has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 257 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 141 hours 2 min. Hellopeter has tracked Experian SA across 3,767 total reviews. How is the TrustIndex calculated? →
Recent reviews (257)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2025
Not answering their phones
I logged a few disputes on the 19th of October. I understand that it takes 20 business days but I am just annoyed with trying to get you to answer your phones. The portal shows pending. I received no communications so how I am sure that this is being looked into. The bot is of no use, but I am not sure how to speak with an actual person
1 reviews | Active since Dec 2025
Not answering their phones
I logged a few disputes on the 19th of October. I understand that it takes 20 business days but I am just annoyed with trying to get you to answer your phones. The portal shows pending. I received no communications so how I am sure that this is being looked into. The bot is of no use, but I am not sure how to speak with an actual person
1 reviews | Active since May 2016
Completely defective data loop on my profile
Experian's consumer care recently confirmed a formal data dispute was successful, yet your data processors failed to execute the update properly. Instead of removing the disputed record entirely, it was shifted to a closed status while keeping a damaging historical payment grid fully visible. This technical error has severely penalized my credit profile, triggering an automated 55-point drop. Your front-line digital portals and applications offer no path or interface to request the removal of this residual data error, and emails go unanswered. I require an executive compliance manager to manually access my profile backend, completely delete this incorrect data grid, and restore my credit standing
1 reviews | Active since May 2016
Completely defective data loop on my profile
Experian's consumer care recently confirmed a formal data dispute was successful, yet your data processors failed to execute the update properly. Instead of removing the disputed record entirely, it was shifted to a closed status while keeping a damaging historical payment grid fully visible. This technical error has severely penalized my credit profile, triggering an automated 55-point drop. Your front-line digital portals and applications offer no path or interface to request the removal of this residual data error, and emails go unanswered. I require an executive compliance manager to manually access my profile backend, completely delete this incorrect data grid, and restore my credit standing
1 reviews | Active since Jun 2020
Experian: Unresolved Credit Dispute and No Communication
I am still awaiting a call or any meaningful feedback from Experian after being notified that the ruling was not in my favour. Multiple escalation emails have been sent, but I have received no response or explanation. Although the disputed debt no longer appears on my credit report, it is still being flagged when I apply for new credit. This is seriously affecting my ability to obtain credit. I need Experian to urgently clarify why the account is still being flagged and provide a proper resolution. I have given Experian sufficient opportunity to address this matter, but the lack of communication is unacceptable.
1 reviews | Active since Jun 2020
Experian: Unresolved Credit Dispute and No Communication
I am still awaiting a call or any meaningful feedback from Experian after being notified that the ruling was not in my favour. Multiple escalation emails have been sent, but I have received no response or explanation. Although the disputed debt no longer appears on my credit report, it is still being flagged when I apply for new credit. This is seriously affecting my ability to obtain credit. I need Experian to urgently clarify why the account is still being flagged and provide a proper resolution. I have given Experian sufficient opportunity to address this matter, but the lack of communication is unacceptable.
1 reviews | Active since Dec 2020
Paid Up Judgment is still reflecting on my name!!!!
A judgement was listed on my name, the account is paid up and all relevant information was sent to Experian to update. The listing has been removed from Trabsunion and XDS , it's only Experian that is an issue!!! I have called multiple times with the same issue, phone just rings and no seer - almost a 50 min waiting time for someone to answer the damn phone. You don't respond to emails and the TAT of this ****ing company is ridiculous!!! Ensure that this Judgement is removed from my name ASAP!!!!
1 reviews | Active since Dec 2020
Paid Up Judgment is still reflecting on my name!!!!
A judgement was listed on my name, the account is paid up and all relevant information was sent to Experian to update. The listing has been removed from Trabsunion and XDS , it's only Experian that is an issue!!! I have called multiple times with the same issue, phone just rings and no seer - almost a 50 min waiting time for someone to answer the damn phone. You don't respond to emails and the TAT of this ****ing company is ridiculous!!! Ensure that this Judgement is removed from my name ASAP!!!!
1 reviews | Active since May 2023
Disappointing service
I was in debit review *****ently and I was able to get assistance with clearing my name however when I try to see if I qualify for home loan or any loan I get declined as debit review flag still shows under name after even though I have clearance certificate, I was advised that get in touch with experian SA to get help. I called customer care stayed on the line for 30 minutes with no help then other time I stayed on the line for 15 minutes with on help still and its costly on airtime. The Whatsapp chat is useless as the website. Can I please get someone to email or call me as I need help to fully clear my name.
1 reviews | Active since May 2023
Disappointing service
I was in debit review *****ently and I was able to get assistance with clearing my name however when I try to see if I qualify for home loan or any loan I get declined as debit review flag still shows under name after even though I have clearance certificate, I was advised that get in touch with experian SA to get help. I called customer care stayed on the line for 30 minutes with no help then other time I stayed on the line for 15 minutes with on help still and its costly on airtime. The Whatsapp chat is useless as the website. Can I please get someone to email or call me as I need help to fully clear my name.
1 reviews | Active since Apr 2018
****ty company
I keep on getting notifications that a credit check is in process no one phoned me to get the go ahead on a credit check with me there website is ****ty there chat bot is absolutely ******* I will also contact the ceo of the company this is not the first time either
1 reviews | Active since Apr 2018
****ty company
I keep on getting notifications that a credit check is in process no one phoned me to get the go ahead on a credit check with me there website is ****ty there chat bot is absolutely ******* I will also contact the ceo of the company this is not the first time either
1 reviews | Active since Mar 2024
Not disputing disputes
I have logged so many disputes with Experian they keep on saying it does not meet prescription as these debt collector update an say that a person has paid and has acknowledged debt I have requested Experian to go further and obtain a call regarding the debt as I know I have not spoken to any debt collector regarding debt. Experian do some work contact the consumer contact the so called debt collector don't just do vague answers an expect the customer to accept answers where is proof why tell the consumer to contact the creditors that puts the customer in a position to acknowledge debt . Experian is doing consumers dirty. Please rectify your way on investigate the customer has paid don't take it just on the word of creditors and debt collectors as they can just update it an say the consumer has been in contact that's what is happening in my situation.
1 reviews | Active since Mar 2024
Not disputing disputes
I have logged so many disputes with Experian they keep on saying it does not meet prescription as these debt collector update an say that a person has paid and has acknowledged debt I have requested Experian to go further and obtain a call regarding the debt as I know I have not spoken to any debt collector regarding debt. Experian do some work contact the consumer contact the so called debt collector don't just do vague answers an expect the customer to accept answers where is proof why tell the consumer to contact the creditors that puts the customer in a position to acknowledge debt . Experian is doing consumers dirty. Please rectify your way on investigate the customer has paid don't take it just on the word of creditors and debt collectors as they can just update it an say the consumer has been in contact that's what is happening in my situation.
1 reviews | Active since Jun 2020
Poor service
I am extremely disappointed with how Experian and MBD Legal Collections have handled my dispute. I provided Experian with an IPDA statement showing the payments made towards this account, including my payment of R100.01 in August 2023. However, MBD continues to claim that my last payment was R119.12 in October 2023. What is concerning is that MBD's OWN payment listing shows: 28 August 2023 – R100.01 26 October 2023 – R119.12 27 October 2023 – MINUS R119.12 The exact R119.12 was reversed the following day! I have repeatedly asked a very simple question: WHERE IS THE PROOF THAT I MADE THIS R119.12 PAYMENT? What payment method did I use? Where did the money come from? What is the transaction reference? Why was the exact amount reversed the following day? Instead of answering these questions, Experian keeps telling me that MBD provided "credible evidence" and closes my dispute NOT IN MY FAVOUR. Then what exactly was investigated during the 20-business-day investigation period? I PROVIDED MY EVIDENCE. I PROVIDED THE IPDA PAYMENT STATEMENT. If MBD says I made another payment in October 2023, then MBD must produce actual, traceable proof of that payment instead of simply repeating that its records are correct. Experian, please stop sending me back and forth. I am not asking for another generic response. I want the actual evidence showing that I made the alleged R119.12 payment in October 2023 and an explanation of why that same amount was reversed the following day. If you cannot produce that evidence, CORRECT MY CREDIT INFORMATION. This matter has gone on for long enough. I am now preparing to escalate the complete record to the National Credit Regulator and to seek legal advice regarding further action. Dispute *** I expect Experian and MBD to address the evidence and the questions above, not simply close the dispute again with the same response.
1 reviews | Active since Jun 2020
Poor service
I am extremely disappointed with how Experian and MBD Legal Collections have handled my dispute. I provided Experian with an IPDA statement showing the payments made towards this account, including my payment of R100.01 in August 2023. However, MBD continues to claim that my last payment was R119.12 in October 2023. What is concerning is that MBD's OWN payment listing shows: 28 August 2023 – R100.01 26 October 2023 – R119.12 27 October 2023 – MINUS R119.12 The exact R119.12 was reversed the following day! I have repeatedly asked a very simple question: WHERE IS THE PROOF THAT I MADE THIS R119.12 PAYMENT? What payment method did I use? Where did the money come from? What is the transaction reference? Why was the exact amount reversed the following day? Instead of answering these questions, Experian keeps telling me that MBD provided "credible evidence" and closes my dispute NOT IN MY FAVOUR. Then what exactly was investigated during the 20-business-day investigation period? I PROVIDED MY EVIDENCE. I PROVIDED THE IPDA PAYMENT STATEMENT. If MBD says I made another payment in October 2023, then MBD must produce actual, traceable proof of that payment instead of simply repeating that its records are correct. Experian, please stop sending me back and forth. I am not asking for another generic response. I want the actual evidence showing that I made the alleged R119.12 payment in October 2023 and an explanation of why that same amount was reversed the following day. If you cannot produce that evidence, CORRECT MY CREDIT INFORMATION. This matter has gone on for long enough. I am now preparing to escalate the complete record to the National Credit Regulator and to seek legal advice regarding further action. Dispute *** I expect Experian and MBD to address the evidence and the questions above, not simply close the dispute again with the same response.