yet again no customer service

<p>firstly i had to wait forever to receive my free credit report. once i received my credit report on the 3rd of October this year i phoned in and spoke to consultant regarding my credit report. it showed that i am under debt review, which i am not. I then asked the consultant if they can not remove the listing for on all the other credit agencies it does not state that i am under debt review. i was then told that i have to contact the ncr. which i did. i was informed that the ncr will send them a letter informing them that they must update their records. i have phoned the experian call centre and nothing has been sorted out since my first query from the 4th of October 2016. why is it so hard for the ncr and experian to sort out my query!!!!! it is between the two companies to get back to me but no one has and no one can give me feedback nor even an email or phone call stating that they are still working on it. for me as the consumer i find it very unfair and very poor customer service!!!!!!!!!</p>