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Rochelle S

1 reviews | Active since Mar 2009

16 Jul 2018, 12:59

Wrong information on my credit report

I app**** for car finance this will be the 3rd attempt. The report Experian provide was not updated. There are accounts open which were settled and closed in May 2016. I reported it they want me to wait 20 days. I am waiting !!!!!!!!!!!!!!

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Replies (6)
Experian SA
Experian SA's reply16 Jul 2018, 13:37
Official

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Experian Contact Centre

RS
Rochelle S's update17 Jul 2018, 11:04
Reviewer Update
Hi Please note that a consult did not call me. I called Experian this morning to check if my complaint was dealt with. There are still incorrect information on my report. He refuse to share the report with me to check if it was done. My reference number is RFM ***03. The consultant told me I must wait 20 days. Now this is after my car finance was declined 4 times. I have been through hell. I am in a situation where I need to purchase a car urgently. I cannot do anything until this issue has been sorted The Bank is waiting on an updated report from Experian. Why must I suffer and yet it is not my fault.
RS
Rochelle S's update18 Jul 2018, 15:36
Reviewer Update
Its been two days and still no response from Experian !
RS
Rochelle S's update20 Jul 2018, 16:41
Reviewer Update
Does Experian respond to complaints????????????? They made an error with my report and now I am having to suffer. Called again today and my report is still not updated.
Experian SA
Experian SA's reply23 Jul 2018, 07:45
Official

Good day

Kindly note that a dispute was logged on your behalf when you called our office, reference number EFM***. Please note that it may take up to 20 business days for your dispute to be resolved.

Kind Regards

Experian Contact Centre

RS
Rochelle S's update23 Jul 2018, 15:41
Reviewer Update
Hi The problem I have with the 20 days is that I am being held liable for an error I not caused. Who is at fault ? Who did not update the information. We as consumers are unaware that the information is incorrect until we apply for funding. Now I need to purchase a car urgently and I am being penalised for something which was not in my control. The bank is waiting on Experian to make the corrections. You tell me it take 20 days to send an email and get a response from the supplier you dealing with. I am thinking of taking this issue to the media. It is so unacceptable.