1 reviews | Active since Aug 2012
Worst Service, Unreliable Credit Information, Disregard of the impact of their Wrong Infomartion
I notified them of incorrect/outdated information that they still showing on my credit record. Accounts that were opened *****elently with Cellc and MTN still on my credit record. The service providers investigated, after i sent affidavits indicating i did not open the accounts,and they cancelled the contracts. I sent Experian Customer Centre the confirmations from the service providers that the contracts were fradulent and were cancelled, but they do not want to correct their information/ or verify with the service providers if they are in doubt of my information. This is affecting my credit score, for months now they keep circulating my query through different people, keep requesting me to send same information again and again, they even want me to do affidavits from stratch, even after i told them and gave them supporting documents that the dispute has been lodged, investingated and finalized by the service providers.... YOU GUYS CAN REALLY DO BETTER, the work you do affects people's financial position and affect our livelihood :-) :-)
Good Day,
Thank you for bringing this issue to our attention.
Please note that we called you on *** and got your voicemail. we have sent you an email.
Regards,
Consumer Care Team
Good Day,
Thank you for bringing this issue to our attention.
Please note that we called you on *** and got your voicemail. we have sent you an email.
Regards,
Consumer Care Team
