Worst experience ever

I am not surprised why your trust index is so low, is because customer service isn't what you good with. I had logged a dispute on my credit profile with you 7 days ago and I have never received any response from you guys... And when I checked my profile today my points decreased by 4 points because the debt still reflects on my profile and it was fully paid in January. Please get your house in order and give us a proper service we deserve.