RB
Rorisang B

1 reviews | Active since Jun 2025

06 Jun 2025, 10:05

Worst custormer service

Experian’s customer service is an absolute disgrace. Their call center is a complete joke—no matter what time of day you call, you’re stuck in an endless queue until frustration forces you to hang up. I’ve logged multiple disputes through their app, sent countless emails, and still received nothing but silence. Meanwhile, my profile remains plagued with false information that has completely sabotaged my life and future opportunities. I have all the necessary documents to prove I should never have been placed under debt review, yet they refuse to update my profile. This is beyond incompetence—it’s a blatant failure to provide even the most basic customer service. Experian has demonstrated the worst level of negligence I have ever encountered.

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Replies (1)
Experian SA
Experian SA's reply17 Jun 2025, 12:45
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,
Customer Relations Centre