Worst customer experience goes to Experian South Africa

Item: Experian SA
Rating: 1
Author: Kelebohile S

Is this company even real? I have been trying to get hold of them for over 2 months now but to avail. Their call center is basically non-existent, you don't even get an email receipt from them.

I am hoping they will get one of their agents to respond to my query so that we can please update my credit profile as I would hate to have to get the NCR and Ombudsman involved.

I wish you knew how your lack of customer service is inconveniencing my life.

Helpful (0)

Replies (2)

Experian SA's replyOfficial

25 May 2021, 07:17

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Customer Relations Centre

Experian SA's reply25 May 2021, 07:17

Official

Good Day,

Thank you for bringing this issue to our attention.

A consultant will be in touch shortly to assist.

Regards,

Customer Relations Centre

Kelebohile S's updateReviewer Update

25 May 2021, 08:57

Thank you for getting back to me, I have rep**** to your email. I look forward to getting some assistance.

Kelebohile S's update25 May 2021, 08:57

Reviewer Update

Thank you for getting back to me, I have rep**** to your email. I look forward to getting some assistance.