WORST CUSTOMER CARE

I have written a to experian complaining about the RCS card account that is appearing on both my credit expert and my credit check profile that i think its opened **********ly. I have sent them the email several times since May 2022 but they have never done that. Even now i m still waiting for them to log a dispute.this the worst customer service. I want this RCS to be removed from both my credit expert and my credit check