worse service from experian ever!!!!!!!!!!!!

experian is costing us big time,i have send them my proof of payment to update my payment profile and even now i am still waiting.at one stage we understood they were working from home maybe they did not have enough tools to finalize our queries but even now after three we are still waiting.our lives can not stop because of your incompetence.you have exposed people profile to wrong people and now everybody is suffering.this was shown on national television.........please give service to south africans 21 days turn around time has long overdue.