Worse Service Ever!!!

Last week I settled an African Bank account. I checked my credit report yesterday and found the account was still showing open with the initial outstanding amount. I got in contact with African Bank yesterday who then gave me an Experian reference number and referred me to Experian to update this information. I then called Experian and spoke to James who assisted me in having this information updated whilst I was still on the phone. Before ending the phone call I pulled another report and found the information was updated. <br> <br> Yesterday I had Outsurance send instruction to Experian to update my Outsurance account to settled and closed. The Outsurance client relations consultant copied me in the email sent to Experian to update this information. Upon calling Experian today I spoke to Palesa who advised me even though she has found the instruction to update the information that she was not able to update the information for me and could not give me a reason as to why. I was simply told to wait 7 working days. Upon asking for a supervisor I was told her team leader 'Noeleen' was not at ther desk and her manager is in a meeting. I eventually had the phone dropped on me whilst holding.