Why are we waiting

Experian/Mycreditexpert really have the same attitude as the rest of the credit bureaus. The population is at their mercy and they will do what they what when it suits them. Its been a week now trying to get my newly registerd account unlocked after submitting the required documentation ..This process according to their site takes 48 hours. They dont reply to emails and you must just wait till it suits them I suppose..after all they determine your future whether their data is correct or not or outdated in many cases but without access to your credit profile you wont know will you.