Waiting 2 months for my credit to be updated.

On 24 September, I have paid three outstanding accounts that was appearing on my credit report. Two of them have been updated but one has not, Identity.

I have sent compuscan an email with the paid up letter on 18 October, once before that as well but I have received no reply and my credit score has since gone down. I called and they asking for proof of emails, without offering to assist me sooner rather than later seeing that I have had this issue for a while. One of the consultants wa also so rude. No customer service at all. And my credit rating remains tarnished.