RP
Robain P
1 reviews | Active since Apr 2010
29 Nov 2018, 15:03
Vodacom it's time to reconsider service providers! Options include: Experian, TransUnion, and XDS
Vodacom could not supply service where I live, so they eventually decided to cancel all my contracts and I would need to return the device. They never arranged for it to be collected, then WITHOUT notification they listed me on Compuscan! I contact them and they arrange for the device to be collected and issue a letter saying that I no longer owe them money and that they have informed the listing agency. This was a month ago, I am still listed, and I asked Compuscan to provide proof correct procedures were followed for the listing, and they don't nor do they unlist me!
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Replies (3)
Experian SA's replyOfficial
29 Nov 2018, 15:21Good day, Robain, thank you for reaching out to us.
Our Consumer Care Team has asked you for documents so that an issue can be logged for you. They will send you another request and further explain the process to you so that you have better understanding.
Kind regards,
Compuscan
Our Consumer Care Team has asked you for documents so that an issue can be logged for you. They will send you another request and further explain the process to you so that you have better understanding.
Kind regards,
Compuscan
Experian SA's reply29 Nov 2018, 15:21
Official
Good day, Robain, thank you for reaching out to us.
Our Consumer Care Team has asked you for documents so that an issue can be logged for you. They will send you another request and further explain the process to you so that you have better understanding.
Kind regards,
Compuscan
Our Consumer Care Team has asked you for documents so that an issue can be logged for you. They will send you another request and further explain the process to you so that you have better understanding.
Kind regards,
Compuscan
RP
Robain P's updateReviewer Update
29 Nov 2018, 15:23Hi, can you not just act on the request to remove the listing from Vodacom? Also, please provide proof that the correct procedures were followed before the listing. I have requested this but not received it.
RP
Robain P's update29 Nov 2018, 15:23
Reviewer Update
Hi, can you not just act on the request to remove the listing from Vodacom? Also, please provide proof that the correct procedures were followed before the listing. I have requested this but not received it.
Experian SA's replyOfficial
30 Nov 2018, 07:22Hi Robain, we confirm our discussion of yesterday where we explained to you how the situation will be handled.
Kind regards,
Compuscan
Kind regards,
Compuscan
Experian SA's reply30 Nov 2018, 07:22
Official
Hi Robain, we confirm our discussion of yesterday where we explained to you how the situation will be handled.
Kind regards,
Compuscan
Kind regards,
Compuscan