Very very bad service received from Experien

Having to get a credit report is never something I imagined I would be struggling since much with. I have tried to update my login details for a few days and still not successful. I have tried to call countless times and am told to send an email with my documents to verify who I am. I have sent countless emails also and follow up emails but never once did I get a response. No one obviously checks the system or emails to update people's information. I honestly am very disappointed in the service I received.