VERY URGENT: callback please Leah Ramoroka

Dear Leah Ramoroka,

I'm writing to follow up on my previous emails sent regarding the unexpected drop in my credit score from 611 to 603 between March 2024 and April 2024. Despite my initial inquiry, I haven't received a response or clarification on this matter.

To recap, I was told that the reason for the score drop was due to taking on too much credit in a short period. However, I'd like to reiterate that my Woolworths account, which was cited as the reason for the drop, has been open for 9 months and had already matured by the time the score drop occurred. Moreover, my credit score had previously increased and stabilized in January 2024 when I first took out the account and other credit facilities.

I'm still puzzled as to why my credit score would decrease at this stage, given my responsible credit behavior and the maturity of my accounts. I would greatly appreciate a callback or email for further insight into this matter and explain the reasoning behind the score drop.

Unfortunately, I haven't received a response to my initial numerous emails, and I'm starting to get very concerned about the lack of communication in response as this a very URGENT matter. I would like to request a call or email back from you at your earliest to discuss this matter further.