VERY DISAPPOINTED

Good day, i am utterly disappointed in consumer care consultants of my credit check, i have been struggling for months to get my query resolved,an account that was disputed on 2 occasions and resolved both times in my favour.I have made contact with the credit provider and the status of the account is currently paid up(C) and have not been resubmitted again for the month of August. The account has been closed on my credit expert and the consumer care consultants keeps on telling me it will be resolved and then after that they tell me i must contact the credit provider which i already did numerous times. I have send all proof and documentation to experian with reference number EXPERIAN-349748.

Today i called twice with then being kept on hold while they sort it after over an hour on both calls, no one responds and the phone gets hung up in my ear. I have requested for the mbd account to updated to the closed status on my credit check as it was done with my credit expert. But everytime its excuses after the next excuse. I was also told to hold for a team leader/manager with no response at all. I would really like this resolved as this is the only thing preventing me from future applications.

Your urgent assistance will really be appreciated.