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Nomenzi N

1 reviews | Active since Aug 2010

17 Aug 2020, 10:10

Very bad service not answering call and emails.

Dear Experian workers or Managers why is so hard to get hold of you. My whole life is on stand still since my name is on default, i need someone to change my credit report since all payments where done. I've sent emails and made calls without any luck. Your urgent respond will be highly appreciated.

0
Replies (4)
Experian SA
Experian SA's reply19 Aug 2020, 07:34
Official
 
Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch shortly to assist. 

Regards, 

Experian Contact Centre 

NN
Nomenzi N's update27 Aug 2020, 14:54
Reviewer Update
Today is the 27th of August 2020 not even one person has called me or email regarding my concern. Honestly i dont know how you operate. when ever you find time to deal with query please do and let me know that you've done it on the system.
NN
Nomenzi N's update09 Sept 2020, 12:18
Reviewer Update
09/09/2020 not even one person has called or responded to my thousand emails. I'm about to loose my home loan just because of you Experian. What kind of people are you? Really im about to loose my dream home, i've lost my Mother in few weeks ago, she only wanted to see me signing those paper but since you dont care about us suffering i've lot everything in life. I pray to God what you do to us it will be done to you too.
Experian SA
Experian SA's reply09 Sept 2020, 12:31
Official
Good day

We apologies for the suffering caused on the matter.

You will be contact  immediately.

Regards, 

Experian Contact Centre