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Craig N

1 reviews | Active since Jul 2012

19 Mar 2024, 12:35

Utter Disgrace

I have never experienced such abysmal service in my life. For the past two months, I've been tirelessly emailing Experian to rectify an erroneous judgment on my credit profile. Despite providing all necessary documentation, including proof of settlement, Experian has proven to be utterly ***********.

Their negligence continues as they refuse to remove it from my credit profile. While other credit bureaus promptly corrected their records, Experian seems to relish in maintaining erroneous information.

Their so-called customer service agent, Puletso, is a disgrace to the profession. *********** and unhelpful, Puletso Manganeng embodies Experian's utter disregard for customer satisfaction. Despite numerous attempts to resolve the issue, all I've received from Experian is a runaround and excuses.

Even after providing them with a paid-up letter and copies of identification, Experian remains steadfast in their incompetence. It's evident that they lack the necessary expertise and commitment to fulfill their obligations.

In summary, dealing with Experian has been a nightmare. Their inability to address even the simplest of disputes reflects poorly on their professionalism and integrity. Save yourself the headache and avoid Experian at all costs. They are beyond useless.

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Replies (4)
Experian SA
Experian SA's reply19 Mar 2024, 13:12
Official
 Good day, 

We would like to offer our apologies for the inconvenience caused in this matter. 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 
Customer Relations Centre 

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Craig N's update19 Mar 2024, 13:51
Reviewer Update
Your disgraced agent Puletso Manganeng, just sent me an email providing me with a dispute reference number meaning that the dispute was never logged after I shared my initial email with her on 11 days ago. informing now that the matter will take another 20 days for the dispute department to investigate. It took CPB exactly 8 days to remove judgment and update the credit report... you guys are true ****s and agents working very hard to ensure you oppress consumers.
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Craig N's update20 Mar 2024, 13:31
Reviewer Update
I have yet to witness whether you'll adhere to your stated commitments. Your actions have consistently proven to be a significant hindrance, particularly for specific consumers, namely those of the black community, who seek to address past financial errors and improve their credit standing due to enhanced financial circumstances. Rather than cooperating with us, you persist in opposing our efforts, further stifling our path to creditworthiness.
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Craig N's update25 Mar 2024, 13:06
Reviewer Update
I see you guys are yet to ensure that my request is resolved as per your previous emails. This matter has been open since Feb,5th, 2024. I have provided you with the paid-up letter, ID copies, proof of residence etc. Are you guys dead set on ensuring oppressing consumers and updating their profiles accordingly? Come on man...