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anton E

1 reviews | Active since Sept 2011

27 Feb 2025, 10:26

Useless Experian SA

In 2020 due to financial difficulties I voluntary went into debt review using Debt Busters.

In 2022 I fully settled al my debt and received a clearance certificate from Debt Busters. This certificate was also forwarded to Experian.

A couple of weeks ago I checked my Credit score on ClearScore and to my horror noticed that according to them I still own money on a credit card and that I am missing payments.

I immediately requested a review as I am in possession of a letter from the bank and the certificate to say that my debt was settled.

This is where my headache started. I was requested to forward everything to them with regards to this. I noticed that they were included in the email I received from Debt Busters.

Next thing I was informed that Debt Busters must email them the info but this was already done in 2022. Someone at Experian did not do their job and know I am the one that must do everything.

0
Replies (4)
Experian SA
Experian SA's reply27 Feb 2025, 13:59
Official
 Good day, 

We would like to offer our apologies for the inconvenience caused in this matter. 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 

Customer Relations Centre 

aE
anton E's update10 Mar 2025, 13:41
Reviewer Update
As the above message I contacted Debt Busters on the same day and on 04/03/2025 the report with a screen shot was again forwarded to Experian needless to say nothing from Experian and my credit report is still not fixed.
aE
anton E's update11 Mar 2025, 11:27
Reviewer Update
On the 4th of March 2025 an email was forwarded to EZA consumer, za consumer and Mirlicha Julies all experian email addresses. Someone at experian is not doing their job.
aE
anton E's update12 Mar 2025, 13:21
Reviewer Update
Debt Busters was contacted, and the email address was given to them. I hope this will be sorted.