Useless! Can not get my subscription cancelled!

I have been in email communication with Rofhiwa Pungo at the consumer relations center trying to cancel my subscription since 1 February, 2020.

Today, for the second month since my first cancellation request, Experian once again debited from my account.

The only reply I get is to provide bank statements. The last invoice received from them was in 2016! They themselves indicated to me that the last records they have is 2016. Yet, they have been debiting my account every month since then.

I have now submitted to them more than once (and I have the whole email string to prove my frustration) 12 months bank statements, my deduction sms's, even screenshots of deductions and the letter from my bank requesting cancellation of debit order, with ABSOLUTELY NO luck or positive response.

They drag it out just so that with every reply I get, it's just in time for another debit order!

I don't want a reply saying someone will call me. I don't wish to speak to you any more.

I just want my f*** subscription cancelled!