Urgent Follow-Up on Unresolved Dispute Since June Poor service Level

I am extremely disappointed with the level of service I’ve received from your company. I logged a dispute back in June, and to date, I have not received any form of response—no email, no phone call, absolutely nothing.

It’s unacceptable that your customer care team is failing to respond to emails and does not even bother to answer calls. I honestly don’t understand what the staff, including the team leaders, are being paid for, because from my experience, they’ve been completely unhelpful.

This delay is affecting my ability to make important decisions for my children, and it feels as if your team is not taking the matter seriously. I am requesting an urgent update on the status of my dispute. I need to know what is happening so I can move forward accordingly.