URGENT: Credit Score Dispute

I am extremely dissatisfied with the unprofessional response I received from Leah (Experian SA) regarding my ongoing credit score dispute. Despite providing the relevant month for investigation, which inherently includes the credit score, I am being asked to provide the score again. This suggests a lack of proper account checks and a failure to thoroughly review my previous emails.

Furthermore, the threat to close my account without adequate investigation or resolution is unacceptable. I have been waiting for over a month, and the circular communication has caused unnecessary delay and frustration.

I am logging this complaint against Leah's unprofessional feedback and the inadequate handling of my case. I request a comprehensive investigation, a proper resolution, and acknowledgment of the unnecessary delay caused by Experian SA's inefficiencies.

Leah's response, which prompted this complaint, is as follows:

'Good day
The scoring team reached out and did not receive any response from your side. In order for them to conduct an investigation, the consumer should provide them with the score that should be investigated. If the score that is being disputed is not provided by the consumer, the matter will be closed on their side. We are trying to get a resolution on your matter.
Best Regards Leah'"