UPDATE MY PROFILE -DISGUSTING SERVICE FROM EXPERIAN

When I first contacted your offices I was really impressed by the service I was receiving from Stefan Kotze.

I am very sorry I cant say the same now.

It was explained to Stefan Kotze that a request was sent in 08/10/2020 for my compuscan and experian reports to be updated.

He requested my ID Document POR and paid up letters which I sent through and when I spoke to him again I asked why should I have to wait 21 days whereas my 21 days are up

he then requested my DC to resend the clearance certificate and paid up letters. upon receipt of the documents he advised me that the data department would update my profile by Monday(16/11/2020).

i called for an update 16/11/2020 to be advised Stefan is on leave and Zinhle promised to call me back, no call. Tuesday I was told Stefan is still on leave and Zinhle would call me back, still no damn call!

Wednesday and Thursday David & Karin advised that he had informed Stefan to call me back, no call again.

Is this the type of customer services you provide? update clients while all is going well as soon as there is a mess up there is no follow ups, calls are not returned and nevre mind the emails I have been sending all damn week!!!!!!!

MBD have also tried contacting on my behalf as I have beeen struggling. The specific account was to be updated a year ago and is affecting me and my lifetsyle negatively. I need to live life and do things.

UPDATE MY PROFILE!!! I was promised it to be done 5 days ago. get it done!!!!!!

call me on *** if you unable to reach me on ***