Update my profile correctly

I am struggling since February to have my profile updated, as you can imagine this is having a ripple effect in many spheres of my credit record. I asked for an update or feedback regarding a question/s i had on 2 accounts, well to date still not one has resposnded, the last person to respond Thulisile Mbatha has just intentionally ignored my requests for an update. I am just horrified at how instantly listing are done to ones profile and what a nightmare it is to rectify and fix ones profile. This is just agonising.