Hellopeter
Share Your Experience

1 reviews | Active since May 2016

30 Jun 2022, 20:17

Update my information😡😠🤬

I have waited for feedback the same story was told me as a 100 times before they need a file name to close the FINCHOICE AFRICA MOBIMONEY ACC YET on CREDIT CHECK the account was updated to a Closed acc with the information that the Credit provider sent to EXPERIAN but they cant Update my EXPERT REPORT BUT THE INFORMATION TO MAKE THE CHANGES WAS SEND TO THE SAME COMPANY "EXPERIAN" BUT JUST ONE PORTAL GETS UPDATED

I HAVE BEEN CALLING AND EMAILING THE PROVIDER TO SEND INFORMARTION BUT EXPERIAN JUST DONT WANT TO UPDATE MY INFORMATION OF FINCHOICE AFRICA MOBIMONEY TO A CLOSED ACC ON EXPERT EVERYTIME ITS THE SAME STORY WE NEED A FILE NAME REQUESTING CLOSURE WHAT DID YOU USE TO CLOSE THE ACC ON CREDIT CHECK? WHY IS IT CLOSED ON CHECK AND NOT ON EXPERT BUT THE SAME INFORMATION WAS SEND TO EXPERIAN TO UPDATE THE ACC IN FEBRUARY 2022 WHY ARE YOU BEING DIFFICULT

I HAVE RECEIVED THIS REPLY WHEN I ASKED THE CREDIT PROVIDER FOR THIS FILE NAME TO REQUEST CLOSURE "Hi Tania, Thank you for contacting us. We apologize for the delay in response. Kindly be advised that we are unable to provide a cancellation letter as the account was never used however, we are able to send an update on your behalf. Kindly forward a copy of your bureau report showing the account or contract number in question, the status of the account, and the date the account was opened for us to send the relevant update. We will accept a screenshot of the above. Looking forward to assisting you."

The same thing I have been telling experian I NEVER USED THIS ACC why dont you just close it why is it the end of the world to update a acc to CLOSE

YOU UPDATED THE ACC AS CLOSED ON EXPERIAN CREDIT CHECK WHY CANT CREDIT EXPERT BE UPDATED THE SAME INFORMATION WAS SEND TO EXPERIAN

WHAT IS THE PROBLEM WHY CANT YOU CLOSE THE ACC WITH THE INFORMATION YOU USED ON CREDIT CHECK WHY ARE YOU BEING DIFFICULT

I REALLY WANTED TO KEEP MY LAWYERS OUT OF THIS BUT IF YOU CANT UPDATE MY INFORMATION I WILL BE GOING THAT ROUTE IM JUST ASKING FOR MONTHS FROM FEBRUARY THAT THIS ACC NEEDS TO BE CLOSED ON CREDIT EXPERT PLEASE JUST PLEASE CLOSE THE ACC

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Replies (5)
's update01 Jul 2022, 11:22
Reviewer Update
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's update01 Jul 2022, 11:24
Reviewer Update
Why is my information on Credit check updated to a closed acc but not expert the same information was send to experian why is only one report updated now you being difficult ?
's update01 Jul 2022, 11:27
Reviewer Update
What information was used in february to close the Finchoice africa Mobimoney acc on CREDIT CHECK THIS INFORMATION WAS SEND TO EXPERIAN BUT ONLY CREDIT CHECK WAS UPDATED AND NOT CREDIT EXPERT WHY? NOW U BEING DIFFICULT NOT TO UPDATE MY INFORMATION EXPLAIN TO ME WHAT WAS USED IN FEBRUARY TO CHANGE THE CHECK REPORT TO A CLOSED ACC BUT YOU NOW CANT CHANGE MY EXPERT REPORT PLEASE EXPLAIN BECAUSE THE INFORMATION WAS SEND TO EXPERIAN
Experian SA
Experian SA's reply01 Jul 2022, 13:47
Official

Good Day, 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 

Customer Relations Centre
's update02 Jul 2022, 21:03
Reviewer Update
My issue was not resolved all I was told is the same thing that only a dispute can change finchoice africa mobimoney to a closed acc😉why the acc was updated only on credit check as a closed acc could not be explained but the information was send to experian and Credit Expert and Credit check fall under EXPERIAN BUT YA WISH CONSUMERS COULD CHOOSE WHICH BEAURU TO USE AT THE BANK WOULD NOT RECOMMEND EXPERIAN TO BE HONEST