update credit expert

Good day, i like to starch that always Experian do their things not wright, they are running two platform one they call it my credit check and the other one my credit expert, now i always have problem with them, now there is an account that is active under their my credit expert that is affecting me as i realized that Nedbank did enquiry on it and my offer declined, so thy only closed this account under my credit check, this is not the first time and now i noticed that is why i keep and eye on both platform, my question is why you create two platform and when comes to update you only update one and when the lenders request hard enquiry then you give them the one you not updated, please fix this issues under my credit expert and close that account as it is under my credit check. and for future advice to every one please monitor both this platform as is look like a punishment to some one by Experian. account: NIMBLE 1 under my credit expert the status is :OPEN/CURRETLY, Please update this or remove it 2 under my credit check status :CLOSED one of the landers just decline me this month and when i check when they did enquire is under my credit expert, meaning this account affected me because of you Experian not updating this platform.

consultant called me on Friday and advising that the account will be updated, as today was checking nothing has been changed under my credit expert, please advice when it will be updated.