Unresolved unresponsive

I am extremely frustrated with the lack of resolution regarding my Experian/My Credit Check account and a dispute on my credit profile.

On **9th February 2025**, I attempted to log into my account but was unexpectedly asked security questions, which I failed. As a result, I was locked out and instructed to submit documents for verification.

On the **same day (9th February 2025)**, I submitted all the requested documents. However, I later received an email stating that my **ID document was missing**. I immediately took a photo and resubmitted all documents again. Despite this, I **still cannot access my account**, and no one has provided a resolution.

Additionally, I have an **unresolved dispute regarding my ABSA vehicle finance account** being removed from my credit profile. This happened while I was disputing another account. **David** from Experian was handling the matter, but he has **failed to respond**. I contacted ABSA directly, and they confirmed that they **send monthly updates** to all credit bureaus, meaning my account **should not have been removed**.

Before my account was locked, I had already lodged another dispute about this, yet I have received no feedback. The **lack of communication and support** is unacceptable.

I demand urgent action on the following: 1. **Restore my access** to my Experian/My Credit Check account immediately. 2. **Resolve my ABSA vehicle account dispute** and ensure it is correctly reflected on my credit profile. 3. Provide a **clear and timely response** regarding these issues.

If this matter is not addressed urgently, I will escalate it to the relevant financial and consumer protection authorities.

Looking forward to your prompt response.

Sincerely, Lionel