Unresolved Dispute Regarding Telkom Account Payment History

I am writing to formally lodge a complaint regarding the ongoing mishandling of a dispute related to the payment history on my Telkom account, which continues to be inaccurately reflected on my credit report.

This matter has persisted for over a year despite my consistent efforts to resolve it. I have submitted all required supporting documentation multiple times, and yet I have received no meaningful response or resolution from Experian. Most recently, I lodged a formal dispute and received only an automated message stating that a reference number would be provided within 48 hours. It has now been over a week, and I am still waiting for that reference number and any follow-up communication.

This lack of response is deeply concerning and unacceptable, particularly considering that the same issue was successfully resolved with TransUnion and XDS in July 2024. Experian’s inaction is not only delaying the correction of inaccurate information but is also directly affecting my creditworthiness and limiting my financial freedom.