Unresolved Account Dispute and Poor Communication

I am writing to express my dissatisfaction with the handling of my dispute regarding the account status, case number CAS***. On 6th December 2024, I submitted the dispute online, but I received no communication or reference number. Following up with an email on 11th December, I was given a reference number and an email a few hours later stating the case was closed, advising me to submit the dispute again online without offering a resolution. I rep**** to this email, including the new reference number, only to receive an automated response saying the case was closed. Additionally, despite multiple attempts, I have been unable to speak with a consultant via phone due to high call volumes. This lack of resolution and communication has caused significant frustration, and I kindly request your immediate attention to address this matter.