Unprofessional and unhelpful

Dear Experian,

I am writing to express my utmost disappointment and frustration at the incompetence displayed by your organization. As a valued customer, I have been ardently following up with your team regarding the incorrect information being displayed on your system.

Despite multiple calls and emails over the past month, it appears that your team has been lethargic in updating your system accurately. The system still reflects that I am 30 days in arrears on my Connect Financial Solutions account, when in fact, this issue has been resolved with both me and the service provider having communicated the same to your team.

It is both disheartening and troublesome that my credit score has been negatively impacted due to your lack of diligence and care. I demand that this is rectified immediately, failing which I shall be left with no other option but to escalate this matter to the onbudsman for a resolution.

I hope to hear from you soon with a positive solution.

Regards, Ryan lubbe