Unprofessional and disappointing service from Experian

Shackleton account

I closed this account and paid it up in 2020, the account was removed from my profile in 2022

All of a sudden this account is back on my credit profile. Experian please remove it as it is affecting my applications

I spoke to the lady at Shackleton and she advised its a error from your side

I have sent numerous disputes and nothing seems to be done about it

Your level of professionalism is really disappointing

Please act on this as soon as possible