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Ntshuxeko N

1 reviews | Active since Jul 2015

20 Feb 2025, 08:32

Unjustified Credit Score Discrepancy

I am writing to formally dispute the significant discrepancy in my credit score. My Experian score is 607, while my TransUnion score is 731 and XDS score is 711. This is highly concerning, as I have maintained consistent payments since September 2023.

I app**** for a loan, and my score dropped 31 points, which I understand can happen. However, after settling the loan within a month, my score has not recovered at all. In fact, my score was higher last year (680) when I used CreditExpert before it was discontinued. It is unreasonable that my credit score is now classified as below average, despite responsible financial behavior.

I have also observed that individuals with worse payment histories have significantly higher scores, raising concerns about the fairness and transparency of your scoring model. This situation suggests potential bias or unfair reporting practices.

I request an urgent review of my credit report, an explanation of this inconsistency, and confirmation that my loan settlement has been correctly reflected.

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Replies (4)
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Ntshuxeko N's update20 Feb 2025, 09:20
Reviewer Update
Hi Leah, I need to understand the drop why is it low? and why is far different from the rest of credit buureus? and why is worse than people that have a worse credit history compared to mine? have look at my profile and you tell me i deserve to be below average?
Experian SA
Experian SA's reply24 Feb 2025, 09:24
Official
Good day,

We would like to offer our apologies for the inconvenience caused in this matter.

Thank you for bringing this issue to our attention.

A consultant will be in touch.

Regards,

Customer Relations Centre

NN
Ntshuxeko N's update24 Feb 2025, 09:45
Reviewer Update
I will wait for the call, thank you
NN
Ntshuxeko N's update03 Mar 2025, 14:27
Reviewer Update
Good day, I'm still waiting for phone calls, it have been days no one contacted me