Unjustified Credit Score Decline

Dear Experian Customer Support,

I am writing to formally raise a complaint regarding my credit score, which has significantly declined despite my responsible financial behavior. Over the past year, I have diligently paid all my accounts on time and maintained a clean record, yet my credit score is now worse than it was last year.

I have noticed several instances where my credit score dropped unfairly, including:

A 17-point drop when I completed a RICA verification at Cell C last year. The issue was resolved but i did not get my points back. A 6-point drop when I app**** to rent a house. Why? A 5-point drop when accounts were incorrectly removed from my profile and later reinstated. Why? Additionally, I have made multiple attempts to contact Experian regarding this matter, sending several emails, yet I have not received a single response. This lack of engagement is unacceptable, and I expect better service in resolving an issue that directly impacts my financial standing.

This situation is deeply frustrating and appears unjustified. I request an immediate review of my credit score and a detailed explanation for these deductions. If necessary, please provide me with steps to rectify any discrepancies. If I do not receive a timely response, I will escalate this matter to the relevant regulatory authorities.

And please do not lecture me of things that negatively affects the credit score i know all of that

Please treat this complaint with urgency and provide me with feedback as soon as possible.