1 reviews | Active since Dec 2020
Unfair Treatment
Good day,
My name is Amanda Mbozana and I have an issue with Experian and Compuscan Credit Bureaus.
I paid all my accounts and I received a clearance certificate, now I was told to contact the NCR which has validated that they have updated my record and I have also called Transunion who have been very helpful and they have also updated my record, I have been trying to contact Experian and Compuscan to which I get an automated response saying "they are currently experiencing high call volumes" and that I should rather send an email to their consumer care emails which I have done however they are not resolving my issue instead they respond by saying I should go online and download a credit report or alternatively call them, all I need to know from them is when they will also remove the Debt Restructure Flag on my record, that is all I need to know because the NCR and Transunion have done their due diligence, it is annoying and frustrating to be sent from pillar to post when you are trying to get your things in order and the people that are supposed to be helping you are not being helpful at all...... Can I get assistance!!!
After calling to no avail and sending numerous emails, they decide to respond to my email to request for a certified clearance certificate and paid up letters which by the way have been to sent to their emails on 17th December and again on the 29th, funny enough Transunion and the NCR who were copied in the very email have updated their systems without me having to call or complain...... What more should a person do to get the help that we deserve because they are quick to tell you about the law and certain acts but cannot hold up to the same laws they talk about
After calling to no avail and sending numerous emails, they decide to respond to my email to request for a certified clearance certificate and paid up letters which by the way have been to sent to their emails on 17th December and again on the 29th, funny enough Transunion and the NCR who were copied in the very email have updated their systems without me having to call or complain...... What more should a person do to get the help that we deserve because they are quick to tell you about the law and certain acts but cannot hold up to the same laws they talk about
Good Day,
Thank you for bringing this issue to our attention.
We are bussy with your query and will send you a confirmation email that we received your request. we will also notify you once resolved.
Regards,
Consumer Care Team
Good Day,
Thank you for bringing this issue to our attention.
We are bussy with your query and will send you a confirmation email that we received your request. we will also notify you once resolved.
Regards,
Consumer Care Team
Thank you, I can confirm that the flag has been removed.
Thank you, I can confirm that the flag has been removed.