MR
Monica R
1 reviews | Active since Jan 2016
15 Mar 2021, 09:02
Unfair score
I have an account that was handed over. I am now working and have been paying this account very well.
My concern is that, My score never seem to go up. I then asked why my score isn't going up, only then it was taken up by 4 points. Which I find very unfair. Had I not made an enquiry it means that it was still going to remain where it was.
I have sent countless emails trying to understand how it works, but they only revert with automated response and never really give a direct answer. Should the score be updated only when a client asks? I feel ******, if this is updated accor0ding to how I pay then I should be very far by now.
Helpful (0)
Replies (9)0
Replies (9)
Experian SA's replyOfficial
16 Mar 2021, 11:21 Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Customer Relations Centre
Best regards,
Experian SA's reply16 Mar 2021, 11:21
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch shortly to assist.
Regards,
Customer Relations Centre
Best regards,
MR
Monica R's updateReviewer Update
18 Mar 2021, 11:32Please note that I am not getting the response that answers my question or query. Does the score only go up when you enquire or when you pay well your account? I am being asked for the same documentation 100 times but no changes are being made. And I do not get any answer regarding the score... I have been paying well over the past year but the score is barely moving. And another thing is I have been sharing a letter that my truworths account should be removed but till this day I ams still being asked for documents that you have on the system. I have sent the letter every week for the past 3-4 weeks now....
MR
Monica R's update18 Mar 2021, 11:32
Reviewer Update
Please note that I am not getting the response that answers my question or query. Does the score only go up when you enquire or when you pay well your account? I am being asked for the same documentation 100 times but no changes are being made. And I do not get any answer regarding the score... I have been paying well over the past year but the score is barely moving. And another thing is I have been sharing a letter that my truworths account should be removed but till this day I ams still being asked for documents that you have on the system. I have sent the letter every week for the past 3-4 weeks now....
Experian SA's replyOfficial
18 Mar 2021, 15:48Good day
Please note that our agent logged a dispute for your Truworths account with reference number EPM***.
The score improves when consumers pays their accounts instalments on time always and not skipping instalments due, because that will affect and decrease their score.
Best Regards
Customer Relations Centre
Please note that our agent logged a dispute for your Truworths account with reference number EPM***.
The score improves when consumers pays their accounts instalments on time always and not skipping instalments due, because that will affect and decrease their score.
Best Regards
Customer Relations Centre
Best regards,
Experian SA's reply18 Mar 2021, 15:48
Official
Good day
Please note that our agent logged a dispute for your Truworths account with reference number EPM***.
The score improves when consumers pays their accounts instalments on time always and not skipping instalments due, because that will affect and decrease their score.
Best Regards
Customer Relations Centre
Please note that our agent logged a dispute for your Truworths account with reference number EPM***.
The score improves when consumers pays their accounts instalments on time always and not skipping instalments due, because that will affect and decrease their score.
Best Regards
Customer Relations Centre
Best regards,
MR
Monica R's updateReviewer Update
18 Mar 2021, 15:58Thank you for the response. Like I said, I have been paying well directly with AFB and sharing my POP's after paying but my score remained as it was until I had to question it. If the score increases according to your response then I should have been far from where I am now, because I pay on time and share my POP's immediately after paying. I find it utterly unfair that I have to enquire about this when it is supposed to be changed as I pay. I have paid the entire 2020 and I am still paying well but my score has gone from 615 to only 619???
MR
Monica R's update18 Mar 2021, 15:58
Reviewer Update
Thank you for the response. Like I said, I have been paying well directly with AFB and sharing my POP's after paying but my score remained as it was until I had to question it. If the score increases according to your response then I should have been far from where I am now, because I pay on time and share my POP's immediately after paying. I find it utterly unfair that I have to enquire about this when it is supposed to be changed as I pay. I have paid the entire 2020 and I am still paying well but my score has gone from 615 to only 619???
MR
Monica R's updateReviewer Update
23 Mar 2021, 12:05Right now my account has been blocked, I cant access. It cites that I must submit my ID and proof of res. Which is something that happens almost every time. What happens to these docs that you are always requested? Do they not get saved somewhere under our profiles? Why is my account blocked with no proper communication?
MR
Monica R's update23 Mar 2021, 12:05
Reviewer Update
Right now my account has been blocked, I cant access. It cites that I must submit my ID and proof of res. Which is something that happens almost every time. What happens to these docs that you are always requested? Do they not get saved somewhere under our profiles? Why is my account blocked with no proper communication?
Experian SA's replyOfficial
23 Mar 2021, 13:52 Good Day,
Thank you for bringing this issue to our attention.
A consultant for support team will be in touch shortly.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant for support team will be in touch shortly.
Regards,
Customer Relations Centre
Best regards,
Experian SA's reply23 Mar 2021, 13:52
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant for support team will be in touch shortly.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant for support team will be in touch shortly.
Regards,
Customer Relations Centre
Best regards,
MR
Monica R's updateReviewer Update
24 Mar 2021, 09:48Good day customer relations centre
I am following up again on all of my concerns. 1. How do you score? I have been paying my AFB account well but my score is barely moving. 2. My Truworths account is still reflecting on ClearScore - their site is saying they get the data from you... Can this be update??? I shared the letter, my ID and residential address a hundred times but I never seem to receive any sort of feedback on what I am asking... All I ever get is automated messages or report. I asked why my account was blocked, I also haven't received feedback till now.
I am following up again on all of my concerns. 1. How do you score? I have been paying my AFB account well but my score is barely moving. 2. My Truworths account is still reflecting on ClearScore - their site is saying they get the data from you... Can this be update??? I shared the letter, my ID and residential address a hundred times but I never seem to receive any sort of feedback on what I am asking... All I ever get is automated messages or report. I asked why my account was blocked, I also haven't received feedback till now.
MR
Monica R's update24 Mar 2021, 09:48
Reviewer Update
Good day customer relations centre
I am following up again on all of my concerns. 1. How do you score? I have been paying my AFB account well but my score is barely moving. 2. My Truworths account is still reflecting on ClearScore - their site is saying they get the data from you... Can this be update??? I shared the letter, my ID and residential address a hundred times but I never seem to receive any sort of feedback on what I am asking... All I ever get is automated messages or report. I asked why my account was blocked, I also haven't received feedback till now.
I am following up again on all of my concerns. 1. How do you score? I have been paying my AFB account well but my score is barely moving. 2. My Truworths account is still reflecting on ClearScore - their site is saying they get the data from you... Can this be update??? I shared the letter, my ID and residential address a hundred times but I never seem to receive any sort of feedback on what I am asking... All I ever get is automated messages or report. I asked why my account was blocked, I also haven't received feedback till now.
MR
Monica R's updateReviewer Update
06 Aug 2021, 10:06Can someone please get back to me... I have been sending emails and the system requests that I submit documents - after submitting nobody bothers returning the call. I have been payment even more than the instalment repayment but my score hasnt moved a bit. Firthermore, my balance also hasnt changed on your system. Shouls I be doing follow ups like this when there is respective people hired to ensure that the information of consumers is updated? I am not happy at all, I was asked to submit my statement howing the current balance, I have but nothing seems to be done after I submit...
MR
Monica R's update06 Aug 2021, 10:06
Reviewer Update
Can someone please get back to me... I have been sending emails and the system requests that I submit documents - after submitting nobody bothers returning the call. I have been payment even more than the instalment repayment but my score hasnt moved a bit. Firthermore, my balance also hasnt changed on your system. Shouls I be doing follow ups like this when there is respective people hired to ensure that the information of consumers is updated? I am not happy at all, I was asked to submit my statement howing the current balance, I have but nothing seems to be done after I submit...
MR
Monica R's updateReviewer Update
06 Aug 2021, 10:21This is all I ever get. No consultant ever calls back to help sort my queries. Its been four months now!image.png 244.42 KB
MR
Monica R's update06 Aug 2021, 10:21
Reviewer Update
This is all I ever get. No consultant ever calls back to help sort my queries. Its been four months now!image.png 244.42 KB