Unfair dispute rejection

I am writing to express my extreme disappointment with how my dispute (***) was handled. My dispute was closed with an automated response stating that it is a duplicate of a previously unresolved dispute. However, I specifically submitted valid supporting documentation/proof to demonstrate that this listing is incorrect and should be updated or removed. The system/agent simply overlooked the proof I attached and closed the ticket without proper manual review. I request that a senior compliance officer immediately reopen ticket ***, thoroughly examine the proof provided, and update my credit profile accordingly. If this issue is not addressed promptly, I will be forced to escalate the matter directly to the Credit Ombud for formal adjudication.