uncontactable

I subscribe to the monthly credit report and when I viewed my report I realised the accounts history information was incorrect. I tried calling their call centre and was on hold for more than 20 mins twice with no answer. I then sent an e-mail requesting a correction only to have the incorrect report e-mailed back to me.<br> <br> if you have a call centre please make sure you have agents who actually answer the calls and in addition please ensure people receiving e-mails, read the mail request before responding