CJ
Craig J
1 reviews | Active since Mar 2015
23 Oct 2025, 12:01
Unbelievable
I cannot understand how a business with such an important function like clearing debt that shouldn't be on your name does not pick up their phones. I called 4 times. I held 40 mins, 25 mins, 15 mins and 10 mins. My patience ran up and my airtime. Enough. Transunion is 10 times better, can this company pull their socks up.
Helpful (0)
Replies (3)0
Replies (3)
Experian SA's replyOfficial
23 Oct 2025, 15:29Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply23 Oct 2025, 15:29
Official
Good day,
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
We would like to offer our apologies for the inconvenience caused in this matter.
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
CJ
Craig J's updateReviewer Update
24 Oct 2025, 08:08Hi. Please note I called again today 24.10.25 08h05. REF NR CAS***. I held on again for a while. I swear picked someone up the phone and I went back to voicemail. Are you guys short staffed or don't you want to work? It's a joke really. I must just wait for you to clear my name, while I lose out on opportunities to capitalize on a healthy report.
CJ
Craig J's update24 Oct 2025, 08:08
Reviewer Update
Hi. Please note I called again today 24.10.25 08h05. REF NR CAS***. I held on again for a while. I swear picked someone up the phone and I went back to voicemail. Are you guys short staffed or don't you want to work? It's a joke really. I must just wait for you to clear my name, while I lose out on opportunities to capitalize on a healthy report.
CJ
Craig J's updateReviewer Update
24 Oct 2025, 08:12Now im forced to go this route...
To log a complaint against a credit bureau, first contact the credit bureau directly to dispute the information. If the dispute is not resolved within 20 business days, you can escalate the complaint to the Credit Ombud by calling ***or completing a form online at www.creditombud.org.za. For debt counseling or review flag complaints, contact the National Credit Regulator (NCR) at ***or ***.
To log a complaint against a credit bureau, first contact the credit bureau directly to dispute the information. If the dispute is not resolved within 20 business days, you can escalate the complaint to the Credit Ombud by calling ***or completing a form online at www.creditombud.org.za. For debt counseling or review flag complaints, contact the National Credit Regulator (NCR) at ***or ***.
CJ
Craig J's update24 Oct 2025, 08:12
Reviewer Update
Now im forced to go this route...
To log a complaint against a credit bureau, first contact the credit bureau directly to dispute the information. If the dispute is not resolved within 20 business days, you can escalate the complaint to the Credit Ombud by calling ***or completing a form online at www.creditombud.org.za. For debt counseling or review flag complaints, contact the National Credit Regulator (NCR) at ***or ***.
To log a complaint against a credit bureau, first contact the credit bureau directly to dispute the information. If the dispute is not resolved within 20 business days, you can escalate the complaint to the Credit Ombud by calling ***or completing a form online at www.creditombud.org.za. For debt counseling or review flag complaints, contact the National Credit Regulator (NCR) at ***or ***.