PB
Prince B
1 reviews | Active since Jun 2021
04 Jul 2022, 08:53
Unattended logged calls with Experian. What a horrible service
I logged two calls with Experian last week. Firstly, l logged one on their website. I did not receive any acknowledgement for the logged call. I waited for two days then logged a call via their email address as stated on their website. On it l included all the documents they requested. No surprise to say l did not receive any acknowledgement to say the call had been logged and would be resolved. I really do not understand how they operate like this?
Helpful (0)
Replies (2)0
Replies (2)
Experian SA's replyOfficial
05 Jul 2022, 15:18Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Experian SA's reply05 Jul 2022, 15:18
Official
Good Day,
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
Thank you for bringing this issue to our attention.
A consultant will be in touch.
Regards,
Customer Relations Centre
PB
Prince B's updateReviewer Update
06 Oct 2022, 11:04I changed my cell number and need it updated on your system to be able to receive OTPs. As usual, l tried calling and at one point held to the call for 25 mins with no answer. I also sent an email and did not get any response. Could you please advise how to get this done?
PB
Prince B's update06 Oct 2022, 11:04
Reviewer Update
I changed my cell number and need it updated on your system to be able to receive OTPs. As usual, l tried calling and at one point held to the call for 25 mins with no answer. I also sent an email and did not get any response. Could you please advise how to get this done?