Unattendant dispute

Good day

I have lodged a dispute on the 05th of November with compuscan but to date I did not receive any outcome, I only received the acknowledgement that the dispute was seen todays after I have lodged it, their partner Experian has already resolved the issue I do not know whether there is a payment for compuscan to do it or maybe bribery for their staff to do it. This is not the 1st time I come across this problem and is disgusting cause you go from pillar to post to get your issue resolved.