Unacknowleged email queries

My debt counselor sends you my debt review clearance certificate to remove debt review status on my credit profile on the 4th and I also send follow up emails with no response to date. We understand its not possible to answer emails all the time as the come to you based on quantity of the email queries you receive from customers however acknowledging that you have received the emails and are working on solving the matter is better that not saying anything at all and expect the customers to assume that the emails have been received.<br> <br> Please acknowledge that my emails have been received and advice when is my quiry going to be dealt with. All accompanying documents have been send with all emails been send from the 4th March.