MD
Mehluli D

1 reviews | Active since Jun 2015

30 Aug 2024, 11:06

Unacceptable Service, Demand for Immediate Action on *****ulent Account Identity Theft and TransUnion's Inadequate Response

I am writing to express my extreme dissatisfaction with the subpar service I have received from Experian. Despite my previous efforts to address multiple *****ulent-related issues, your organization has consistently failed to adequately address my concerns.

Specifically, I have been a victim of identity theft, where an individual has used my ID number with a different photo to engage in *****ulent activities.

I am happy that Experian has chosen to flag my profile with a *****ulent alert but why then refuse to acknowledge the legitimacy of my disputes. I have provided exhaustive documentation, including a sworn affidavit, Fingerprint Verification from DOH and SAFPS documents, to support my claims. However, Experian continues to dismiss my disputes, without any valid reasons.

This response is unacceptable and illogical. How can I be expected to open a case against my own identity number? Your organization's insistence on this course of action is not only unreasonable but also perpetuates the ***** that I am trying to rectify.

I demand a thorough investigation into this matter and immediate corrective action to rectify the inaccuracies in my profile.

0
Replies (2)
MD
Mehluli D's update06 Sept 2024, 14:04
Reviewer Update
I am not sure why I should email the above, as I have already outlined my complaint on this platform.
Experian SA
Experian SA's reply09 Sept 2024, 13:46
Official
 
Good day, 

We would like to offer our apologies for the inconvenience caused in this matter. 

Thank you for bringing this issue to our attention. 

A consultant will be in touch. 

Regards, 

Customer Relations Centre